Software (including but not limited to all graphic/image, and text files), cannot be returned for a refund. Should you experience a problem with any purchased software, Ed's Trains Online offers support services to assist with any technical issues. There are no refunds on any software that has been installed, downloaded, or emailed to you. We provide encrypted download links when you purchase the software from our website and track whether you have downloaded software from these links. We also record the IP address of the customer's PC who has made the online transaction.